Return & Refund Policy

Thank you for shopping with Clarksu. We want you to feel confident when purchasing from us, so we provide a transparent and easy-to-understand returns and refund process. Please review the policy below to determine whether your order is eligible for a return or refund.

Return Eligibility

  • Return Window: We accept returns within 30 days after delivery.
  • Condition Requirements: Products must be unused, in original packaging, and in resellable condition.
  • Items not eligible for return: Used products, items missing parts or packaging, and products damaged by improper use.

Return Shipping Costs

Customers are responsible for all return shipping fees. We do not provide prepaid return labels. We recommend using a trackable shipping service to ensure your returned item reaches us safely.

No Exchanges

We do not offer direct exchanges. If you need a different model or product, please return the original item (if eligible) and place a new order.

No Restocking Fees

We do not charge restocking fees on eligible returns.

How to Request a Return

To start a return, please contact our support team before sending anything back. We will provide you with the correct return instructions and the designated return address.

Important: The company address listed below is for business correspondence only and cannot accept return packages. Please wait for our instructions before returning any item.

Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be issued to the original payment method.
  • Refund Processing Time: 2 business days after approval.
  • Depending on your bank or payment provider, additional time may be required for the refund to appear in your account.

Items Damaged or Incorrect

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and photos of the issue. We will assist you promptly and provide the appropriate solution.

Non-Returnable Situations

  • Returns without prior authorization
  • Products showing signs of use or installation
  • Missing original packaging or accessories
  • Damage caused by misuse, modification, or improper handling

Business Address (Not for Returns)

CLARK SUMMITEDGE SOLUTIONS LLC
1200 Story Ave, Louisville, KY 40206, United States
This address is for business correspondence only. Do not send returned items to this location.

Contact Us

If you have questions about returns or refunds, please reach out to our customer support team:

We appreciate your trust in Clarksu and are here to help ensure your shopping experience is smooth and transparent.